Scenario: Continuing to apply your role as a summer intern for the not-for-profit organization, it is time to think about the employee training advocacy. You have been asked to address the following items:
1. Narrative Brief: To propose training methods that can work for three categories of employees: clinicians, administrators, and staff at a local healthcare facility that has just transitioned from paper-based medical record to Electronic Health Record (EHR).
Evaluate the appropriateness of three training methods (one-to-one, workshops, computerized or web-based self-paced) for these three categories of staff (clinicians, administrators, staff).
Assess the need for contents to be covered for training of each category of employee (keep in mind their duties and functionalities of EHR to be used).
Also propose a suitable training time of the day (morning before duty, mid-day during break, after duty hours) for training of each category of the staff.
2. Voice-over-PowerPoint Presentation: Develop a framework for training materials development.
Discuss your philosophy of training comprising areas of the training to be addressed for the general staff and describe a method to assess the training effectiveness (whether the learners have learned what was intended)
Expert Solution Preview
When transitioning from a paper-based medical record system to an Electronic Health Record (EHR) system, it is crucial to ensure that all staff members are trained effectively to adapt to the new technology and perform their duties efficiently. This assignment aims to propose suitable training methods for clinicians, administrators, and staff at a local healthcare facility. Additionally, it will evaluate the need for content coverage and suggest appropriate training times for each category of staff.
1. Narrative Brief:
a. Training methods for clinicians, administrators, and staff:
– One-to-one training: This method is highly appropriate for clinicians as it allows for personalized instruction tailored to their specific medical specialties and areas of expertise. It can also be effective for administrators and staff members who may require individual attention to understand the functionalities of the EHR system.
– Workshops: Workshops can be an effective training method for administrators and staff as they provide a collaborative learning environment. Through hands-on activities and group discussions, participants can learn how to navigate the EHR system, input data accurately, and understand their specific roles within the system. Workshops can also facilitate networking and knowledge-sharing among participants.
– Computerized or web-based self-paced training: This method is suitable for all categories of staff, especially administrators and staff members who may prefer or require flexibility in their learning schedules. Computerized or web-based self-paced training allows individuals to learn at their own pace, revisiting concepts as needed. It can include interactive modules, videos, and quizzes to ensure understanding and engagement.
b. Content coverage for each category of employee:
– Clinicians: In addition to basic EHR functionalities such as patient data input, viewing, and documentation, clinicians should be trained on advanced features that are relevant to their specific medical specialties. This may include EHR modules for order entry, medication management, and diagnostic result interpretation.
– Administrators: Administrators should receive comprehensive training on the administrative functionalities of the EHR system. This includes scheduling appointments, managing patient demographics, generating reports, and overseeing user access and security protocols.
– Staff: Staff members should be trained on the basic functionalities of the EHR system, such as patient registration, appointment scheduling, data entry, and retrieval. Additionally, they should receive specific training on their roles and responsibilities within the system, such as managing inventory, billing, or supporting clinicians and administrators in their tasks.
c. Suitable training time for each category of staff:
– Clinicians: Morning before duty hours would be the most suitable time for clinicians’ training. This allows them to start their workday with enhanced proficiency in using the EHR system, ensuring efficient patient care and documentation.
– Administrators: Mid-day during break hours would be ideal for administrators’ training. This provides them an opportunity to refresh their skills and knowledge, maximizing their productivity in managing administrative tasks using the EHR system.
– Staff: After duty hours would be the most suitable time for staff training. This ensures minimal disruption to their regular duties and allows them to focus solely on learning and gaining proficiency in using the EHR system.
2. Voice-over-PowerPoint Presentation:
a. Framework for training materials development:
– The training materials should cover fundamental concepts of EHR, including its purpose, benefits, and impact on healthcare delivery.
– It should include step-by-step guidance on navigating the EHR system, inputting and retrieving patient data, and performing relevant tasks according to the users’ roles.
– Role-based training modules should be developed to address specific job responsibilities and functionalities within the EHR system.
– Hands-on activities, simulations, and case studies should be incorporated to provide practical experience and reinforce learning.
– The training materials should also address EHR-related best practices, privacy and security measures, and legal and ethical considerations.
b. Philosophy of training for general staff:
– The philosophy of training for the general staff should emphasize the importance of adapting to technological advancements in healthcare and the role of EHR in improving patient care and operational efficiency.
– It should highlight the relevance of each staff member’s role in effectively utilizing EHR to meet the organization’s goals.
– The training should be learner-centered, catering to the diverse learning styles and preferences of the staff members.
– Continuous support and reinforcement of learning should be provided through ongoing training opportunities, resources, and access to expert assistance.
c. Method to assess training effectiveness:
– Pre-training and post-training assessments should be conducted to measure the knowledge gain and understanding of the training content.
– Practical assessments and simulations should be utilized to evaluate the ability of learners to perform tasks using the EHR system accurately and efficiently.
– Feedback from staff members, trainers, and supervisors should be collected to assess the training’s applicability, effectiveness, and potential areas for improvement.
– Surveys and questionnaires can be administered to gather learners’ perspectives on the quality and relevance of the training materials and their confidence in using the EHR system.
By implementing these training methods, covering relevant content, and considering suitable training times, the healthcare facility can ensure a smooth transition to the Electronic Health Record system while equipping clinicians, administrators, and staff members with the necessary skills to optimize patient care and streamline operational processes.